Dallas, TX lawyer Troy Phillips talks about his mentor in the practice of law and what he learned from this person. He recalls that early in his career, senior lawyers at his firm shared two pieces of advice that proved highly effective—principles he continues to pass on to every lawyer joining the firm. The first is to return phone calls promptly. Effective communication with clients is essential, and every client who reaches out should receive a response each day. If a lawyer is in trial and cannot respond immediately, their secretary can inform the client that they will be contacted the following morning. The second piece of advice is to close files as quickly as possible. Lawyers should not prolong a case simply because it might generate more billable hours; instead, the focus should be on achieving the best possible outcome for the client efficiently. Promptly closing files fosters satisfied clients and encourages repeat business, emphasizing client service over personal gain.