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i think very early in my career from
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senior lawyers of the firm i joined i
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got two pieces of advice
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that have proven to be very effective
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that i
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pass on with every lawyer that comes
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here when we’re doing an
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interview process to see if they’ll fit
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the first is
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return your phone calls you have to have
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effective communication with your client
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return a phone call every day if you’re
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in trial there’s some reason you can’t
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have your secretary
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advise a client he can’t get back to you
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today he’ll call you in the morning
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but respond to every client every day
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that you hear from them
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and the second piece of information i
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got from one of our senior trial lawyers
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was
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close a file as quickly as you can do
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not
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take a file that’s going to be a quote
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money maker for a long period of time
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string it out for your personal benefit
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you’re better served as a lawyer to
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close a file as quickly as you can that
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makes for happy clients
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and that makes for repeat clients so
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don’t think about
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what a particular matter will do to your
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year in terms of the hours it can
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generate
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think of how can i get this result over
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a good result for my client as quickly
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as possible
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close files as fast as you can