Saint Paul railroad employee injury attorney William Jungbauer reflects on how claims departments work.
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If you understand and if injured individuals understand that claims departments and claims agents and their lawyers are working at the behest of the company and to protect the company, if you remember that and understand that you can understand what they do and why the do it. I’ve seen documents of a major railroad that tells their claims people to go through the garbage of injured workers to look for documents. I’ve seen how they do their surveillance on people. How they can even demand Facebook or social media, any publications where someone says well, I’m doing okay just because they’re tired of saying I’m sick or I’m hurt or want to have a positive attitude, they can subpoena and get that information, so anything you say can and will be used against you by a claims agent.