00:04
my philosophy is to make sure
00:06
that we provide the client with the
00:09
service that i would expect
00:11
if i were on the other side you know
00:13
there are times when i need to bring in
00:15
a corporate lawyer
00:16
to assist me with with different things
00:18
so i want to make sure
00:20
that that person is getting
00:23
absolutely fantastic service if they
00:25
need to get in touch with
00:27
their lead attorney or if they need to
00:29
get in touch with the paralegal that
00:30
they don’t have a problem with doing
00:32
that that’s why
00:33
you know technology is so important we
00:35
can be reached anywhere
00:36
24 7 if the if it’s necessary for that
00:40
particular case if there’s an emergency
00:42
so
00:43
it’s making sure that we provide all the
00:46
service
00:46
and all the ways of communication that i
00:49
would expect or that i would desire
00:52
if i personally was on the other side
00:54
and so i think a lot of lawyers forget
00:57
that we are in the customer service
01:00
business
01:01
and so when people are going through the
01:03
worst times of their lives
01:05
you got to have a good bedside manner so
01:08
to speak you know
01:09
i mean because it’s rough man i’ve been
01:12
through it personally
01:13
even when it’s the most amicable thing
01:15
in the world it’s
01:16
hard it’s just really hard
01:20
[Music]
01:24
get the hell off of social media don’t
01:27
press
01:28
send you know especially now it seems
01:30
like you know social media just
01:31
continues to grow and grow and grow and
01:33
whatever
01:34
you know people were all excited about
01:35
facebook then it was instagram and now
01:37
it’s tick-tock and others
01:40
they post things that they would never
01:42
say in person to somebody
01:44
else and what you need to understand is
01:48
anything that you post you need to plan
01:51
on seeing that again if you’ve got a
01:53
family law matter
01:54
okay i’ve seen a situation where we had
01:57
a child custody
01:58
matter and alcohol abuse was an issue
02:02
and this guy’s sitting there and posting
02:04
stuff uh you know
02:06
playing drinking games on instagram and
02:08
facebook well you can imagine what the
02:10
result of that is you know if you’re
02:11
sitting there
02:12
and it might be innocent right maybe the
02:14
guy really didn’t have
02:16
a a drinking issue but if you sit there
02:18
and show yourself playing beer pong
02:20
you know and and doing other things it
02:23
doesn’t exactly create the impression
02:25
that you want with the judge