Medicaid Attorney in St. Louis, Missouri

What are the biggest mistakes people make in dealing with MO HealthNet?

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I would say dealing with the caseworkers with Missouri Healthnet is maybe giving them too much information, information that is not necessary for the application for Medicaid or the certain program that we’re applying for. And if you give them too much information, and the information isn’t necessary it can lead to opening up other issues that aren’t even a concern, or shouldn’t be a concern but you have to then address those. So, I’d say providing too much information or sometimes just giving wrong information and if somehow the client is given MO Healthnet incorrect information, then that leads to MO Healthnet looking into something that maybe shouldn’t have been a problem in the beginning and then it’s hard to go back and kind of correct that. And so, from the beginning you need to know what exactly MO Healthnet is looking for and give them the exact response to their request and not giving more or giving inaccurate information.

St. Louis, MO estate & probate attorney Alicia Albus discusses the biggest mistakes people make in dealing with MO HealthNet. She mentions that one of the most common issues when dealing with Missouri HealthNet caseworkers is providing too much or inaccurate information. Clients sometimes share details that aren’t relevant to the specific Medicaid application or program they’re pursuing. While well-intentioned, this can create unnecessary complications—introducing issues that were never a concern but now require explanation or resolution.

According to her, it’s crucial to understand exactly what Missouri HealthNet is asking for and to respond precisely to those requests—no more and no less. Giving extra or incorrect information can cause the agency to investigate matters that shouldn’t have been an issue in the first place, and once that happens, it can be difficult to correct. Careful, accurate communication from the outset is key to avoiding avoidable setbacks and ensuring a smoother application process.

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