More In This Category
View Transcript
00:04
it’s
00:06
efficiency so it’s getting from point a
00:09
to point b in the quickest amount of
00:13
time possible
00:14
and that is essentially the guiding
00:17
premise for everything we do at a
00:19
maritime firm so
00:22
we
00:23
work on a 24 7 schedule
00:26
ships come to port
00:28
on christmas day things can happen on
00:30
christmas day so you have to be uh
00:33
prepared
00:35
at all times to handle anything that
00:38
could come up to make sure that that
00:42
operational efficiency uh continues
00:44
whether it’s a working ship
00:46
or even a pleasure ship because at the
00:49
end of the day they are having to handle
00:51
not only the operational efficiency side
00:54
of things
00:55
but also
00:56
the
00:57
customer experience
Miami, FL admiralty & maritime attorney Michell Otero Valdés talks about the number one focus of the maritime industry. She shares that efficiency is the guiding principle—getting from point A to point B in the quickest and safest way possible. This principle drives everything done at a maritime firm. Operations run on a 24/7 schedule because ships can arrive in port at any time, even on holidays like Christmas, and unexpected issues can arise. The firm must always be prepared to address any situation to ensure operational efficiency continues, whether for working vessels or pleasure yachts. Ultimately, this includes managing both the operational side and the overall customer experience.