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Service to Clients: What level of service can I expect from the firm?

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We’re client first that’s the motto of our firm. So what we strive to do is make sure that the client is fully informed of everything that’s happening in the case. But really, that’s what the law requires anyway but what we do that is special is our clients can reach me on my cellphone. They can reach my assistant at any time and they can expect a text, a call, or a return e-mail within minutes or at the most, hours. We stay on top of it and our clients communicate with us on a very regular basis. That’s the type of service we try to provide.

Los Angeles, CA personal injury attorney Thomas Johnston talks about how expedient his service is at his law firm. He explains that at our firm, our primary focus is always on putting our clients first. We believe in keeping our clients fully informed about every aspect of their case, which is not only a professional obligation but also a commitment we take seriously. However, what sets us apart is the exceptional level of accessibility we offer. Our clients have the convenience of reaching me directly on my cellphone, and my assistant is available at all times. Whether through text messages, phone calls, or emails, we strive to respond promptly, typically within minutes or at the most, a few hours. We understand the importance of open and regular communication, and our clients can expect to stay in touch with us throughout the process. Providing this type of service is at the core of our commitment to our clients.

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