Kansas City, MO personal injury attorney Rachel Smith talks about what makes her firm different from others. She highlights that what sets her law firm apart from many personal injury firms in Kansas City is a deep commitment to client care, meticulous attention to detail, and a readiness to take meritorious cases to trial. She encourages prospective clients to ensure that any attorney they hire upholds these commitments. At her firm, they operate in a boutique, concierge-style model: two attorneys are assigned to every case, and the trial team is intentionally robust to provide the highest level of representation.

From the outset, every potential case is evaluated for its ability to benefit from the firm’s involvement. If the firm cannot add significant value, she offers guidance or resources without accepting payment, adhering to a core value of meaningful advocacy. When a case is accepted, the focus is on thorough investigation of all recovery avenues, constant responsiveness to clients, and ensuring they fully understand the process. She emphasizes that clients should never hesitate to reach out; her team recognizes that they are navigating unfamiliar systems while dealing with injury and pain, often facing insurance companies whose primary interest is protecting profits.

A differentiating factor of her practice is the personal attention clients receive. She and her team spend time with clients in their homes and other environments to understand their lives and experiences, which enhances how they tell the client’s story to a jury. Many clients become lifelong friends due to this commitment.

Another distinctive aspect of the firm is their dedication to trial preparation. Focus groups are conducted regularly, providing early insight into case strengths, weaknesses, and potential objections from insurance adjusters. Trial preparation begins at the filing of the petition, not the month before trial. This process includes drafting jury instructions, rehearsing opening statements with focus groups, and integrating lessons learned from extensive client interaction. Through these methods, she ensures that the client’s story is fully understood, effectively communicated, and compellingly presented in court.