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I think there are a couple of things
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that makes our Law Firm different from a
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lot of the personal injury law firms in
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Kansas City and I always tell people
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when they come to see us it won’t hurt
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my feelings if you don’t hire us but
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make sure that whoever you do hire makes
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a couple of firm commitments including
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attention to the client attention to
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detail and a commitment to trial so I
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consider our Law Firm to be a a
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concierge boutique style firm we assign
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two attorneys to every case we send two
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team uh a twers team to every trial but
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everyone who walks through the door
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first we evaluate can we add value and
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if we can’t add value I will offer to
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work for free give free advice or be a
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resource but we won’t take that case
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under contract because if we can’t make
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a case significantly better it would
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violate our core value to let somebody
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pay us to accomplish what they could
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accomplish on their own we want to take
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cases where we can really be impactful
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in helping them achieve full Justice
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which means investigating all potential
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recovery sources being consistently and
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constantly available to our clients in
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terms of
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responsiveness uh answering questions I
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tell my clients call me any time people
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always lead with I hate to bother you
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it’s never a bother for us to talk to
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our clients I understand that they’re
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going through a process where they’re
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likely in pain they’re unfamiliar with
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the systems they have been paying
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insurance premiums for years and years
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and buying into the uh representations
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on television commercials that insurance
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companies are there to protect you and
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so they’re frustrated that all of a
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sudden an insurance company is taking
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the position that either
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um they didn’t cause the injury if they
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did cause the injury the injury was
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pre-existing if they did cause the
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injury and it wasn’t pre-existing it’s
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not as serious as they claim and really
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spend most of the time attacking a human
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being so that they can maintain their
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profits so a differentiator I think for
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us is that we understand that and we try
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very earnestly to take care of people we
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care about our clients many of our
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clients end up being lifelong
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friends uh we stay in touch we want to
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know how they’re doing after the case
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but most importantly while they’re going
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through this experience we want them to
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feel like they’re not alone and that
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they have the right person the right
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team of people in their Corner
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protecting them making sure that they
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understand what is happening and why it
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is happening and that they have as much
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Assurance as they can in a very
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uncertain process another piece that we
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offer that I think is different is in in
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our commitment to take any meritorious
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case to
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trial we run regular focus groups where
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we hire 12 people to come in and sit in
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our office while we present pieces of
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our cases so that we are educated our
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clients are educated in such a way that
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we identify issues or problems early or
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if an insurance company adjuster says
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well you’ll never get X because of why
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we can run that by a focus group and
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ascertain is this something we gen
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genuinely have to be concerned about and
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if not we can discount it and also to
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enhance our preparedness because the
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most success I think comes from being
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prepared for every part of the journey
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but most specifically for trial what a
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lot of people and lawyers I don’t think
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really fully appreciate is that trial
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preparation starts when you file the
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petition not the month before trial and
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so we have a system here that we follow
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that includes drafting the jury
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instructions concurrent with a petition
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that includes doing our opening
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statements to focus groups very early in
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the process so so that we can really
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make sure by the time that we’re
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standing in front of 12 good people or
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six good people depending what court
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we’re in that we know that story and we
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know our client so we also spend a lot
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of time with our clients in their home
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in our home out of the office trying to
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make sure that we walk in their shoes to
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some extent that we see them in their
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their home environment the things that
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we have learned about our clients when
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we’re we’re spending that kind of time
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have really dramatically changed the way
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that we tell the story to the jury